OPEN TODAY 9am - 5:30pm

  • DIAL (Disability Information & Advice Line)

    DIAL Logo

    Located on Level 6 of Crowngate Car Park, next to Shopmobility, Dial South Worcestershire is an independent, free, impartial and confidential information, advice and welfare benefit service for disabled people, their families, carers, friends and relevant professionals.

    Our client group includes adults and the families of children with a physical, learning disability or mental health issues and DIAL is operated by a small team of paid and volunteer advisers.

    As a registered charity promoting the independence and choice of all disabled people and carers living in Worcester, Wychavon and Malvern, we aim to support not just service users individually, but to provide information about wider disability issues, both locally and nationally.

    What we offer:

    • Information on a wide range of disability related issues.
    • Welfare Benefit entitlement checks including eligibility, applications, casework, challenging unfavourable decisions, appeals and tribunal representation.
    • Liaising with agencies on your behalf.
    • Referrals and signposting to support groups and organisations.
    • The DIAL Guide to Services is a comprehensive listing of services for disabled people in Worcestershire.
    Monday: 9:00am – 3:00pm
    Tuesday: 9:00am – 3:00pm
    Wednesday: 9:00am – 3:00pm
    Thursday: 9:00am – 3:00pm
    Friday: 9:00am – 3:00pm
    Saturday: Closed
    Sunday: Closed


    54 Friary Walk
    Crowngate Shopping Centre
    WR1 3LE

    Tel: 01905 27790